Every feature your
support team needs.

Custom subdomain per client

Each client gets their own portal at acme.tickflow.co — isolated data, isolated branding, isolated users.

Logo, colors, and brand voice

Upload a logo, pick a primary color, and set the voice of transactional emails — clients never see TickFlow branding.

Client-side admin

Your client can invite their own teammates, manage who sees what, and run the portal as their own product.

Passwordless magic-link login

Clients sign in with a one-click magic link sent to their email — no passwords to remember, no resets to manage, no shared credentials to revoke.

Real-time bi-directional sync

Status changes, public comments, due dates, tags, and attachments — everything flows both ways the moment it changes.

Per-client tag, one shared list

Every ticket lands in your single support list and is auto-tagged with a unique tag for the client it came from. Filter, group, and report by tag the way your team already works.

Auto-assign via your existing ClickBots

TickFlow creates a real ClickUp task — routing, assignment, and triage are handled by the ClickUp automations and ClickBots your team has already set up. Nothing new to learn.

Public vs internal comments

Replies marked public sync to the portal so the client sees them. Internal comments stay invisible to the client.

Custom field mapping (coming soon)

Map TickFlow ticket fields — severity, environment, browser, customer tier — to any ClickUp custom field. In active development.

Full-page screenshot capture

One click captures the entire visible page, including scrolled content. No more 'can you send a screenshot of what you see?'

Inline annotation tools

Arrows, boxes, highlights, and a blur tool to redact sensitive data — all before sending the ticket.

Auto-captured environment

URL, browser, OS, viewport size, and timezone are attached to every ticket automatically.

Chromium browser support

Chrome, Edge, Brave, and other Chromium browsers today. Firefox and Safari on the roadmap.

File and screenshot attachments

Drag-and-drop attachments on either side. Images render inline; PDFs, logs, and videos download cleanly.

Status, priority, severity

Friendly status labels and colors on the portal; full ClickUp status power on your team's side.

Real-time status on the portal

The moment your team moves a ticket in ClickUp, the client sees the new status, the new reply, and the new assignee on their portal — no copy-paste, no follow-up emails to send.

Reopen on the portal

Resolved a ticket too soon? The client clicks Reopen and the underlying ClickUp task reopens with one notification.

Volume, response, resolution

Ticket volume, average first-response time, average time-to-resolution, and aging buckets — out of the box.

Per-client breakdowns

Filter every metric by client tag, severity, or assignee. Useful for QBRs and account reviews.

Client-facing dashboard

Each client can see their own open count, recent activity, and average resolution time on their portal home.